Shipping & Returns

 

Shipping UK

We are currently running on a slower basis and it may take up to 4 weeks to receive your order. We will be as quick as possible. Thank you for understanding. 12/09/16

£3.89 - Standard 2 - 4 working day delivery - Royal Mail tracked & signed for service. (Monday - Saturday) 

 



 

Shipping Worldwide

We are currently running on a slower basis and it may take up to 4 weeks to receive your order. We will be as quick as possible. Thank you for understanding. 12/09/16

Delivery Cost

Republic Of Ireland

2-3 Working Days

£5.99

Western European Priority

2-4 Working Days

£9.99

Western European Standard

7-10 Workings Days

£6.99

USA & Canada

7-10 Working Days

£7.99

Australia

8-10 Working Days

£7.99

New Zealand

8-10 Working Days

£7.99

Worldwide Zone One

8-10 Working Days

£7.99

Rest of The World

8-10 Working days

£7.99

Returns

In-line with the Consumer Rights Act (2015) you have a period of 14 working days in which you may cancel an order from the day after you receive the order. To cancel an order, you must contact us in writing or by sending an e-mail to contact@odditycollective.com

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense.

In line with the Consumer Rights Act (2015) if an item is deemed unfit for purpose, not as described or poor quality then you can return this to us within a period of 14 working days from the day after receiving the goods for a full refund. (Please note during the Christmas Period).

If you wish to return Product(s) to us we will: Offer to send a replacement to you free of charge: Offer a credit to obtain a different item or refund you the full transaction amount (excluding delivery cost).

We ask goods to be returned to us in the original packaging or similar. You do have a statutory duty throughout the cancellation period to take reasonable care of the items. Failure to do so can lead to action being taken to recover funds against consumers who have breached their statutory duty.

Refunds will be credited to your original method of payment, Items should be returned in a re-sellable condition i.e. in their original packaging, unworn, unwashed without perfume scent or deodorant marks and complete with their original labels. Failure to do this may result in the refund not being issued and the item being returned to yourself.

If you wish to return your item we now offer a simplified returns process for our UK customers. 

If you want to return the item(s), we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange. 

However if you do choose to use a standard service, it may mean your order cannot be tracked and we cannot be held responsible for your lost order.

The information on this page should be used as a guide only - it does not constitute a legal agreement between us.